VPP Compare AU ("we", "us", "our") publishes neutral, general information about home-battery Virtual Power Plants (VPPs) in Australia. This policy explains what personal information we handle, how cookies and third-party advertising work, and the choices and rights you have. We handle personal information in line with the Privacy Act 1988 (Cth) and the 13 Australian Privacy Principles (APPs). By using this site you agree to this policy.
We keep data collection to a minimum. We do not run user accounts or ask you to log in to browse.
We do not knowingly collect sensitive information, and we don't ask for it. Please don't send us sensitive personal details through the contact form.
If you message us, we collect your name, email and the content of your message for the sole purpose of reading and replying to you, and keeping a record of the correspondence. Our form is delivered by a third-party form-processing service, which transmits your message to our inbox; we then reply from our own email. We do not add you to any marketing list, and we do not sell or rent your details. Providing your details is voluntary, but we can't reply without at least an email address.
This site is funded by display advertising only. We do not sell leads, take affiliate commissions, or run sponsored placements.
We use Google AdSense to display ads. Third-party vendors, including Google, use cookies to serve ads based on your prior visits to this and other websites.
We may use a privacy-respecting analytics tool (such as Google Analytics) to understand, in aggregate, which pages are useful. This is not used to personally identify you. You can block analytics with most browser privacy settings or extensions.
You can clear or block cookies in your browser at any time. Blocking advertising cookies may make ads less relevant but won't stop them appearing.
We do not sell your personal information. We only disclose it to the service providers that help us run the site — our website host, our contact-form processor, our analytics provider and our advertising partner (Google) — and only as needed for those functions, or where required by law. Some of these providers are located, or store data, outside Australia (for example in the United States). Where that happens we take reasonable steps to ensure your information is handled consistently with the APPs.
We take reasonable steps to protect personal information from misuse, loss and unauthorised access or disclosure, and rely on the security measures of our reputable third-party providers. No method of transmission over the internet is completely secure, however, and we can't guarantee absolute security. We keep contact-form correspondence only as long as needed to deal with your enquiry and for our reasonable record-keeping, then delete or de-identify it. If a data breach likely to cause serious harm occurs, we will act in line with the Notifiable Data Breaches (NDB) scheme.
You can ask us what personal information we hold about you, request a copy, ask us to correct it, or ask us to delete your contact-form correspondence. Just get in touch. We'll respond within a reasonable time and may need to verify your identity first. There's normally no charge.
If you think we've mishandled your personal information, please tell us first so we can put it right. If you're not satisfied with our response, you can complain to the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
We link out to official operator, manufacturer and government pages so you can verify everything yourself — we're not responsible for their content or privacy practices. This site is intended for adult homeowners and is not directed at children under 16.
We may update this policy as the site, the law, or our partners change; the "last updated" date above will reflect any revision. Questions about privacy? Use our contact form. This page is general information about our practices, not legal advice.